WELCOME TO OUR CUSTOMER CARE CENTER!

Welcome to alanjackson.com, we hope you will enjoy your specialized online shopping experience.

This is designed to be a hassle-free, user-friendly website. Take your time to browse, choose your favorite items and we will do the rest. We are your very own personal shopper and we are happy to serve you.

Here are some things we thought you’d like to know. Click the link below to learn more...

Our Shopping Experience Guarantee
We want this to be a pleasurable experience for you. So, if you have a thought on how we could better serve you, please e-mail us at ajfc@alanjackson.com. We will do our very best to meet your needs.
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Safe Shopping Guarantee
AlanJackson.com offers a secure online shopping environment. We use the latest technology to protect your credit card information and do not release it to any outside organizations.
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Secure Shopping
You can shop at www.AlanJackson.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
*128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
*Industry leading encryption hardware and software methods and security protocols to protect customer information.
*Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.AlanJackson.com is registered with the Authorize.Net Verified Merchant Seal program.

Credit Card Authorization
To protect against fraudulent online credit card charges, we may require additional information after your credit card has been approved. The CREDIT CARD AUTHORIZATION FORM will be used to protect the card holder and the merchant. If an order is flagged, additional information will be required before the order will actually be shipped. If the information is not submitted within 5 business days, the order will be cancelled and refunded.
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Privacy
Alanjackson.com is committed to protecting your privacy. The information we collect about you (e-mail address, etc.) remains strictly confidential and is only used to process your order and personalize your shopping experience. We are not in the business of selling or sharing any personal information from our customers.
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Prices and Shipping
Pricing on the site is in US dollars. We ship packages by Priority Mail and United Parcel Service. Alanjackson.com currently ships to North America and most countries around the world. Our shipping rates are based on your order value. Our Shipping and Handling prices are listed below. Most US orders are shipped within 3 to 5 days of receipt of order. Packages going out of the US do take longer to process and receive. In addition, we are not responsible for any tariffs imposed by the destination country. Due to credit card security and postal issues, we limit the dollar amount on ALL international orders to $150 (USD) and all orders must be shipped to the billing address of the credit card.

**All Canadian & International orders exceeding $150 (USD) or 4lbs. will be canceled and refunded.**


POSTAGE & HANDLING

 

US

CAN

INTL

$0.00

-

$20.00

=

$6.00

$17.00

$26.00

$21.00

-

$40.00

=

$8.00

$19.00

$28.00

$41.00

-

$60.00

=

$9.00

$21.00

$30.00

$61.00

-

$80.00

=

$10.00

$22.00

$32.00

$81.00

-

$100.00

=

$11.00

$24.00

$33.00

$101.00

-

$150.00

=

$12.00

$27.00

$35.00

$151.00

-

 

=

US Orders Only - Please Call

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Our Fan Club Program
Your Alan Jackson Platinum Fan Club paid membership entitles you to a 15% discount merchandise available on the site. Additional benefits include special promotions, exclusive offers and more. To learn more about Alan Jackson Fan Club, click here.
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Order Status
How do I know you got my order?
Once your order is complete, you will be given an invoice number. Please keep track of this number as you will need it for future possible online references. To further reinforce receipt of your order, we will also send you a confirmation e-mail.
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Returns and Refunds

What is alanjackson.com’s return policy?
Alanjackson.com will be happy to refund or exchange any item(s) (that has not been washed, worn or mishandled) within 45 days of ship date. We do not accept C.O.D. returns. Shipping and handling charges are non-refundable.

Only UNOPENED CDs, Videos and DVDs can be returned for refund or exchange.

CDs, Videos and DVDs that are open can only be exchanged for the EXACT same item if they are defective. When we return it, the plastic wrap will be removed.

If there is a problem with your order, please call our office between 10:00 a.m. and 5:00 p.m. CST, Monday to Friday at 1-615-321-5221 or simply email us at ajfc@alanjackson.com.

Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the initial shipping costs from your refund.
*Please Note:

  • We reserve the right to verify return product information before issuing a return credit.
  • We are not responsible for any loss or damage that may occur during shipment to the item(s) you are returning.
  • Unless we made an error in order processing or shipping (see below):
    • Return shipping fees will apply.
    • We will not refund the original shipping and handling fees.

The customer is responsible for ensuring their return reaches our Returns Center.

Defects
In the case of a manufacturers defect, we will credit your account with the initial shipping costs attributable to the defective product, the cost of the defective product and the cost of returning the defective product via regular mail. We do not accept C.O.D. returns.

Packing and Sending Your Return
Just a few simple steps:

  • Click below to obtain a shipping label and Returns Form.
    (Adobe Acrobat plug-in required. Click Hereto download.)
  • Pack the items along with the packing slip (receipt) and Returns Form securely in a box. You can use the box the items arrived in or another box, if you prefer.
  • Affix the shipping label to the outside of the box.
  • Send the package via the postal service:

Alan Jackson Fan Club
PO BOX 121945
Nashville, TN 37244-0328

Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via the steps above. Please include the Shipping Label and Returns Form with your package. Please note, returns received without a receipt will take approximately 14 - 28 days for processing.

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Your Account - How to manage your account.
Click on the SIGN IN link from any page in the Alan Jackson Online Store, enter your username and password or click the box to have the information sent to you.

Once you log in you can make changes to your mailing information.
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Alan Jackson Fan Club
What is ALAN JACKSON FAN CLUB? Look here for information on this members-only club, what you get and how to join. For more information or to join, please click here.
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